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FAQ

DIGITAL & NFC CARDS

A digital NFC card is a modern way to share information using Near Field Communication (NFC) technology. It allows others to access your information by simply tapping their smartphone on the card.

The SMASH Card uses NFC technology to link to your digital profile, which includes your sexual health insights and relevant data. Simply tap the card to a smartphone to instantly access your information.

Yes, the SMASH Card can be added to your smartphone wallet for easy access and convenience. You’ll receive instructions on how to do this upon registration.

HOW SMASH CARDS WORK

Once you receive your SMASH Card, you can use it to share your sexual health insights by tapping it to a smartphone or scanning the QR code. This provides instant access to your profile and medical history.

The SMASH Card provides access to your sexual health insights and medical history. This includes data about your health and wellness that you can choose to share with a partner.

You can update your information by logging into your SMASH Card account online. Changes made in your profile will be reflected on the card.

SETTING UP AN ACCOUNT

To create an account, visit our website and follow the registration process. You’ll need to provide some personal details and complete your profile.

You’ll need to provide basic personal information and details related to your sexual health. This helps ensure your profile is accurate and complete.

If you encounter any issues, please contact our customer support team for assistance. They can help resolve any problems with your account setup.

DESIGN/ CUSTOMIZATION

The physical design of the SMASH Card is standard, but you can customize the information and content linked to it through your online profile.

Currently, the SMASH Card comes in a standard design. However, you can personalize the digital profile linked to the card to reflect your preferences.

Log into your account and update your profile details. These changes will be reflected when someone scans your SMASH Card.

PRODUCTION

Typically, it takes 7-10 business days for production and shipping. You’ll receive a tracking number once your card is on its way.

The SMASH Card is made from high-quality, durable materials designed to withstand regular use and provide reliable NFC functionality.

Yes, you can order additional SMASH Cards if needed. Simply place a new order through our website or contact customer support for assistance.

SHIPPING AND RETURNS

We offer standard and expedited shipping options. Choose your preferred method during checkout.

Due to the personalized nature of the SMASH Card, returns are not accepted. If you have issues with your card, please contact our customer support team for resolution.

After your order is processed, you’ll receive a tracking number via email. Use this number to track your shipment on the carrier’s website.

USING CREDITS

Credits can be purchased through our website. Simply log into your account, navigate to the credits section, and follow the prompts to complete your purchase.

Credits can be used to access premium features, upgrade your account, or purchase additional services related to the SMASH Card.

Credits are non-transferable and can only be used by the account holder who purchased them.

PRIVACY AND SECURITY

We use industry-standard encryption and security measures to protect your personal and medical information. Your data is stored securely and is accessible only to you and those you choose to share it with.

Yes, you can manage your privacy settings and control who can view your information through your account settings.

If you suspect any unauthorized access to your account, contact our customer support team immediately. We will assist in securing your account and investigating any potential breaches.

MY HEALTH RECORDS

You can store and access various types of health records related to your sexual health, including test results, medical history, and personal health insights.

You can upload your health records by logging into your account and navigating to the health records section. Follow the instructions to securely upload your documents.

Yes, you can update your health records by accessing your account and making the necessary changes. Be sure to save any updates to keep your records current.

You control who can access your health records. You can choose to share your information with specific individuals or keep it private. Access permissions can be managed through your account settings.

Yes, your health records are protected using encryption and robust security measures. We prioritize your privacy and adhere to strict data protection standards.

To delete or remove your health records, log into your account, navigate to the health records section, and follow the instructions for deletion. Please note that this action is permanent.

If you notice an error in your health records, please contact our customer support team. We can assist in correcting any inaccuracies and ensuring your information is accurate.

Yes, you can request a copy of your health records for transfer. Contact our customer support team to initiate the process and ensure a smooth transfer of your information.

Your health records are stored as long as your account is active. If you deactivate or close your account, your records will be deleted according to our data retention policies.

We recommend regularly exporting your health records and saving them in a secure location. Instructions for exporting your records can be found in your account settings.

LEGAL

Users must be at least 18 years old to create and use a SMASH Card account, as it involves sharing sensitive health information.

We adhere to all relevant privacy laws and regulations, including GDPR and CCPA, to ensure your information is handled with the utmost care and confidentiality.

Yes, the SMASH Card provides insights based on the information you input but does not replace professional medical advice. Always consult a healthcare professional for medical concerns.

Our Terms of Service and User Agreement outline the rules and guidelines for using the SMASH Card. You can review these documents on our website or during the account registration process.

If you have a complaint or dispute, please contact our customer support team. We have a formal process for addressing and resolving issues, and we strive to ensure a satisfactory resolution.

Please forward any legal notices or requests to our legal department at legal@smashcard.com. We will review and respond to such inquiries as appropriate.

In the event of a data breach or security incident, we will promptly notify affected users, take steps to mitigate any damage, and comply with all legal obligations regarding reporting and remediation.

Yes, users have the right to seek legal action if a dispute cannot be resolved through our customer support channels. Please refer to our Terms of Service for more information on dispute resolution procedures.

Any changes to our privacy policy or terms of service will be communicated via email and posted on our website. We encourage users to review these documents regularly for updates.